Refund and Returns Policy for Zerofat24.store
Refund and Returns Policy: At Zerofat24, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve made our refund and return policy simple and transparent to ensure a smooth process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our weight loss products. If you’re unsatisfied with your purchase, you can request a refund or return within 30 days from the delivery date.
Eligibility for Refunds and Returns
To qualify for a refund or return, the following conditions must be met:
- Product Condition: The product must be unused, unopened, and in the original packaging. Opened or partially used products are not eligible for a refund.
- Timeframe: Refund requests must be submitted within 30 days of receiving your order.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.
Non-Returnable Items
The following items are not eligible for refunds or returns:
- Gift cards or promotional products
- Digital downloads and e-books
- Products purchased on sale or as part of a bundle deal
How to Request a Refund or Return
To initiate a refund or return, follow these steps:
- Contact Us: Email our customer support at sales@zerofat24.store with your order number and reason for return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the product back to us.
- Shipping Costs: You are responsible for covering the shipping costs to return the product. Shipping fees from your original order are non-refundable.
- Processing the Refund: Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed within 7-10 business days and automatically applied to your original method of payment.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a replacement at no additional cost or issue a full refund, including any shipping fees. Please provide photos of the damaged item and packaging for verification.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check your bank account or credit card statement again. If you still don’t see the refund, contact your bank or credit card provider, as processing times may vary. If the issue persists, reach out to us for further assistance.
Exchanges
We currently do not offer exchanges. If you wish to replace a product, please follow the return process and place a new order for the desired item.
Contact Us
For any questions or concerns about our Refund and Return Policy, reach out to our support team at sales@zerofat24.store. We’re here to help ensure a positive experience with Infinite Trim Goals.
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